Organisation
Industry
Plan
Time to E8 Level 2
mICROSOFT sECURE sCORE
The Challenge
Companion Home Care has supported Perth families for over 20 years — delivering aged care, disability support, veterans' services, and childcare for clients who rely on them completely. That trust extends to the personal, health, and care information the organisation holds on their behalf.
Operating under the NDIS and Aged Care Quality Standards, the obligation to protect that information is regulatory and real. Meeting it requires more than having controls in place — it requires evidencing them clearly, to partners, funders, and regulators, on an ongoing basis.
For a small administrative team supporting a large frontline workforce, security management competes directly with the work that matters most. Care providers are also a frequent target for phishing and email-based attacks — not because they're high-profile, but because their teams are busy, their data is sensitive, and their attention is always somewhere more important.
Why DefenderSuite
DefenderSuite took security off Companion Home Care's plate entirely. Essential Eight Level 2 implementation, 24/7 monitoring, email protection, identity and access management, and data encryption for sensitive PII — all deployed, maintained, and evidenced without requiring ongoing input from the organisation's team.
Access controls were configured carefully across a distributed workforce — ensuring staff have the access they need for day-to-day care work, with permissions structured to prevent overexposure of sensitive data. Email protection filters phishing and suspicious content before it reaches inboxes, where busy frontline teams are most at risk of engagement.
Monthly security monitoring covers user risk, sign-in activity, MFA compliance, and data access — giving leadership a clear picture of the security posture without having to build it themselves.
The Engagement
Onboarding completed in three months. Controls were deployed in three structured phases — each followed by a testing window to confirm nothing disrupted care operations before the next layer went live. For an organisation where operational continuity is non-negotiable, that approach mattered.
Every control was validated against NDIS and Aged Care requirements before Essential Eight Level 2 status was confirmed and ongoing managed operations began.
Fully Deployed & Managed
Automated Patching
Managed Detection & Response
Monthly Security Reports
Phishing-Resistant MFA
Essential Eight Level 2
Identity & Access
24/7 Security Monitoring
Security Training
Microsoft 365 Security
Quarterly Reviews
The Outcome
Companion Home Care operates at Essential Eight Level 2 with every control actively managed. NDIS and Aged Care obligations are met and evidenced. When a partner, funder, or regulator asks — the answer is documented and ready. The team's attention stays where it belongs.
ONE LESS THING TO CARRY
Our team's focus belongs on the people in our care, not on managing IT security. Knowing that side of the business is handled properly, and that we can demonstrate it when partners or regulators ask, has made a real difference to how we operate. It's one less thing to carry, and that matters in an industry where your attention should never be divided.
Security Shouldn't Compete With Care
Care providers carry significant obligations — to regulators, funders, and the people they serve. DefenderSuite handles the security so your team doesn't have to.
Start with a free Essential Eight assessment and find out exactly where you stand.
