Be Connected: A Free Government Resource to Help Senior Australians Stay Safe Online

Be Connected is a free Australian Government resource helping senior Australians build digital skills and stay safe online. Here's how to share it.

Be Connected is a free Australian Government learning platform that builds the digital skills, confidence and online safety of senior Australians. If your organisation serves senior clients, employs experienced staff, or relies on volunteers, it is one of the most useful resources you can put in front of them.

Cyber security controls protect systems. People still make the everyday decisions: whether to approve a sign-in prompt, open an attachment, or answer an unexpected call. Those decisions are easier to get right when people feel confident with the technology in their hands. Be Connected is built to give them that confidence, at their own pace and at no cost.

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What is Be Connected?

Be Connected is an Australian Government initiative funded by the Department of Social Services. The website and online learning content are delivered by the eSafety Commissioner. Free face-to-face support is coordinated by Good Things Australia, a not-for-profit focused on digital inclusion.

The platform is designed for senior Australians who are beginners or who want to refresh their skills. There are no subscription or sign-up fees, and no prior experience is needed. Content is written for real-world situations, with adjustable text size and plain-language explanations throughout.

Because it is government-backed and free of product promotion, it is a resource you can recommend to clients, staff and families with confidence.

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What's on offer

Be Connected offers hundreds of free short courses, organised by device (mobile phone, tablet, desktop) and by subject (internet, safety, Wi-Fi and data, online services, staying in touch and more). Alongside the courses, learners can use:

  • How-to videos for specific everyday tasks, such as using Google Maps or moving files from an iPhone to a PC.
  • Articles and tips, including a glossary of tech terms and an icon glossary.
  • A practice area and games for building confidence without real-world consequences, including a pretend online bank for practising everyday banking tasks.
  • Free live online safety presentations on staying safe in the digital world.
  • Free computer classes and one-on-one tech support through community organisations such as libraries, neighbourhood centres and aged care facilities.
  • Lesson plans for anyone teaching others, plus a podcast and an email newsletter.

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Security courses worth starting with

Several Be Connected courses map directly to the controls that protect Australian organisations, including those in the Essential Eight. These are good starting points:

The full Advanced online security topic also covers web browsers, antivirus software and VPNs.

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Why this matters for your organisation

Senior Australians are active, engaged digital users, and they are also a consistent focus for scammers. According to the National Anti-Scam Centre's Targeting Scams report 2025, people aged 65 and over reported $88.8 million in Scamwatch losses in 2025. That was 26.5% of all reported losses, from an age group making up around 17% of the population. The same report shows losses for this group fell 10.9% on 2024, and that they were the age group most likely to report a scam.

That trend matters for organisations in regulated industries:

  • Aged care and healthcare providers support residents, patients and families who use portals, telehealth and online payments.
  • Financial and legal practices serve clients whose accounts, documents and identities are valuable targets for impersonation.
  • Every organisation employs or engages experienced staff, board members and volunteers who use the same devices and accounts at work and at home.

Technical controls such as MFA, application control and patching reduce risk. They work best alongside people who recognise a suspicious request and know what to do next. Pointing people to a trusted, free learning resource is a low-effort way to support that.

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How to share Be Connected

A few practical ways to put this resource in front of the people who will benefit:

  1. Add it to onboarding. Include the MFA and password manager courses in induction material for new staff and volunteers.
  2. Include it in client communications. A short note in a newsletter, statement or welcome pack gives clients a trusted place to learn.
  3. Book a free presentation. Be Connected runs free live online safety presentations that suit community groups, residents and staff.
  4. Refer to local classes. For people who prefer face-to-face help, point them to computer classes near you.
  5. Support families and carers. The Help others section gives family members and support workers guidance on teaching someone new skills.

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Building confidence and controls together

Be Connected helps individuals build the skills and confidence to use technology safely. DefenderSuite helps organisations put the controls, policies and evidence in place to protect their systems and meet their compliance obligations. The two work well side by side.

If you would like to understand where your organisation stands against the Essential Eight, DefenderSuite can help. Book an Essential Eight assessment to get a clear picture of your current maturity and the practical next steps.

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